Velke Live Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

Velke Live is deeply committed to your privacy. We believe your personal data belongs to you, and protecting it is our responsibility. This Privacy Policy has been prepared in compliance with applicable data protection laws in Bangladesh.

This policy applies to the Velke Live website (velkelive.net), mobile application, and all associated digital services. It takes effect whenever you access our platform, register an account, or use any of our services.

• This policy applies to all Velke Live users in Bangladesh.
• Velke Live is not responsible for the privacy policies of third-party websites.
• In the event of a discrepancy between the Bangla and English versions of this policy, the Bangla version shall prevail.

2. What Data We Collect

Velke Live collects only the information that is necessary. No unnecessary personal data is requested. Below is a detailed breakdown of the types of data we collect.

3. How Your Data Is Used

Velke Live uses collected data only for specified purposes. We never use your information in ways that are excessive or unrelated to those purposes.

• Account Management: For registration, login, and account security.
• Service Delivery: For managing betting, payments, and customer support.
• Security: To detect and prevent fraud.
• Legal Obligations: To meet KYC, AML, and other regulatory requirements.
• Contact: To send important updates, promotions, and newsletters.
• Analytics: To improve the platform and enhance the user experience.
• Responsible Gaming: To identify problematic betting patterns and provide assistance.

You can unsubscribe from promotional messages at any time. However, transaction-related and security notifications cannot be turned off.

4. Who Your Data Is Shared With

Velke Live does not sell your data. However, limited sharing may occur in specific circumstances.

• Payment Processors: Information shared with Mobile Pay, Nagad, and similar providers as required to process transactions.
• KYC Service Providers: With authorized institutions for identity verification purposes.
• Law Enforcement Agencies: In response to lawful requests from courts or government authorities.
• Technology Partners: Trusted technology partners who assist in operating the platform.

5. Cookie Policy

Velke Live uses several types of cookies that help improve platform functionality and enhance the user experience.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functionality Cookies: To remember your language and other preferences.
• Analytics Cookies: To understand which pages are used most (anonymously).
• Performance Cookies: To monitor page loading speed.

Non-essential cookies can be disabled through your browser settings. However, turning off cookies may cause some features to not work properly.

6. Data Security

Velke Live follows industry-leading standards to protect user data. Our security infrastructure is multi-layered and continuously monitored.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is also kept in encrypted form.
• Two-factor authentication (2FA) is available on all accounts.
• 24/7 real-time security monitoring is in place.
• Regular security audits and penetration testing are conducted.
• Staff are granted access only to the data they need (Least Privilege principle).

7. Data Retention

Velke Live does not retain data beyond what is necessary. Retention periods vary depending on the type of data and applicable legal requirements.

• Account information: For the duration your account remains active, and for 5 years after closure.
• Transaction Records: 7 years, as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Usage Logs: 90 days for security purposes.
• Marketing Data: Deleted upon withdrawal of consent.

8. Your Rights

As a Velke Live user, you have a number of important rights regarding your personal data.

To exercise any of your rights, support@velkelive.net. We will respond within 30 days of receiving your request.

9. Protection of Minors

Velke Live strictly refrains from providing services to anyone under the age of 18. Our platform is for adults only.

• Date of birth is verified at the time of registration.
• Age is re-verified during the KYC process.
• If a minor is identified, their account will be closed immediately.
• No data belonging to a child is knowingly collected or stored.

10. Policy Changes

Velke Live may update this Privacy Policy from time to time. Revisions may occur due to changes in law, the introduction of new services, or business developments.

• Registered users will be notified by email before any significant changes take effect.
• The date of the latest update will be shown at the top of the page.
• Continued use of the platform after changes are made constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.

• Email: privacy@velkelive.net
• Support Email: support@velkelive.net
• Live Chat: Available 24/7 (log in to the platform)
• Response Time: Within 30 business days